Online Banking and Mobile App Upgrade
Dear Valued Member, We are experiencing a network issue affecting our online banking and mobile app services. Our team is working diligently to restore service, and we will provide an update as soon as they are restored. We appreciate your patience and understanding. With the new system upgrade, we have also updated our Online Banking and Mobile App!
If You Already Have an Online Banking User ID
First delete the old Mobile App and then upload the new one from the Google Play store or Apple Store, you can then log in by using the following:
If your current User ID is 16 characters or less, you don't have to change it.
Username: Your current User ID
Temporary Password: LES + the last 4 digits of the primary account holder’s SSN.
For Business Accounts, use LES + the last 4 digits of the EIN.
After your first login, you will be prompted to create a new password.
You can download the new mobile app right away. You do not need to enroll in Online Banking first.
Once you have created your new password, you can use your existing User ID and new password to log in to both Online Banking and the new Mobile App.
If Your User ID Did Not Transfer
If your current User ID is more than 16 characters, this means it did not transfer over to the new system. You will need to create a new User ID and enroll in Online Banking first.
Once you complete your enrollment, you can use your new Online Banking credentials to sign in to the new Mobile App.
Once you complete your enrollment, you can use your new Online Banking credentials to sign in to the new Mobile App.
Download our Mobile App here
External Account Set Up
As part of our new system upgrade, any existing external accounts will need to be set up again.
External accounts are accounts you maintain with another financial institution, such as a bank or credit union. By linking an external account to your LES People’s FCU account, you can manage your funds, make payments, and transfer money between your LES People’s FCU account and your outside accounts.
To set up an external account through your online banking or mobile app, you will need to complete a quick verification process. After you add your external account, two small micro-deposits will be sent to that account. Once they appear, you’ll need to verify the deposit amounts in Online Banking.
Please allow up to two business days for the micro-deposits to appear. Once verified, your external account will be ready to use for transfers.
If you incur any fees related to setting up your external account during this process, you will be reimbursed.
Please contact us with any questions you may have at lespfcu@lespfcu.org or 212-529-8197.
Thank you for your patience and for being a valued member.
